Terms of Service

Welcome

2TOPPRODUCTS offers International BRAND products, new or used, also some are just like new.

We have products like: sun glasses, eye glasses case, key rings, leather jackets, etc! Many new products are often included, from time to time, on our brand products catalog. Therefore many new materials are also included, to offer unique sensation products!

Our products are for men and women, all delivered to you from our lovely place in Lima, PE.

We work to showcase unique, genuine goods from all around the world.

All our products are packaged with love and shipped directly from our Lma studio to you.


Other marketplaces:
http://www.ebay.com/usr/hillariousgatubella
http://www.amazon.com/seller/2TOPPRODUCTS
https://www.etsy.com/your/shops/UNIVERSALVINTAGESHOP
http://2topproducts.ecrater.com/
http://www.bonanza.com/booths/uniquegatubella
http://www.addoway.com/2TOPPRODUCTS
https://www.artfire.com/ext/shop/home/2TOPPRODUCTS
.

Payment

We accept CREDIT & DEBIT CARD: visa/master/amex/discover , PAYPAL (Credit and Debit Cards: VISA, MASTER, AMEX, DISCOVER ) , Gift Cards (not now....just working on this) and other international payment methods (Western Union, Money Gram, Bank Transfer, Bank Deposits) are available.
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Shipping

FREE SHIPPING ALL OVER THE WORLD!

* Handling / Processing Time: 1-2 business days (regular orders) / 10-15 bd (custom/pre-orders).
* Shipping Time: 1-5 business days (courier service) / 15-30 bd (economic service).
* For Domestic & International Orders: Secure(selected Couriers/Posts), Registered(signature is needed) & Trackable Service(Track #).

>These three shipping options above are via Post / Couriers to assure prompt delivery. Your tracking information or Article ID will be sent as soon as its shipped. These business days do not include weekends, holidays or custom clearance delays.

>Our delivery times are indicative only, and while we will always do everything we can to get your order to you as quickly as possible, 2TOPPRODUCTS will not be liable for any failure to observe these delivery times.

>2TOPPRODUCTS is not responsible for import duties and taxes to international customers. Contact your local customs office for more information. Returns will not be accepted due to customs fees or import duties.
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Refunds and Exchanges

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REFUNDS - Customer change of mind
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*We DO provide a refund if you change your mind!*

If you would like a refund you MUST notify us via eCrater conversation (eCrater Convo) within TWO days from the date the package is delivered to you, and mail back the item in new condition (original packaging) no later than THREE days after contacting us about the return.

We will refund your money back as soon as the item is received. Tracking or proof of shipment for the return package is advised. If we do not receive the item back and neither of these can be provided, there will be no refund. Any item not properly packaged to avoid damage during transit will not be accepted, so please take care when posting. Please note, items cannot be refunded in the event of exceeding our TWO days Refund Policy.

Buyer is responsible for return shipping for refunds.


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EXCHANGES - Customer change of mind
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*We DO provide a replacement/exchamge if you change your mind!*

Shipping both ways is at buyer’s expenses. If you wish to exchange an item, this must be done within 5 days of receipt. Please contact us via eCrater conversation (eCrater Convo) for exchange authorisation (stock!).

An exchanged piece will be replaced with the same item or another item ONLY upon receipt of the original item. If the item is not available, you may choose another item of equal or greater value. If an item of greater value is selected, the retail price difference will be charged to you.



CLAUSES :
>Returning Shipping, is paid by the customer (not elegible for reimbursed).
>Customs Fees or Import Duties, are not elegible for reimbursed.
>Because we charge US$0 for shipping, shipping & handling fees will not be refunded and there will be a restocking fee of us$20 for the return (refund/exchange).
>We must receive the item in the original packaging, carefully packed and the item must be in the same condition it was shipped in. If the item has been worn or used we will charge a restocking fee of us$25 for the return (refund/exchange).



NOTES :
* No refunds/exchanges on personalised and custom orders, neither sale items.
* It is our Health & Hygiene Policy not to offer exchange or refund on jewellery piercing products unless faulty.
* Please state your complete name, product purchased (Code product & Order #) with item/s picture with a description of YOUR CHANGE OF MIND and choice between, exchange or refund. Also you will have to notify us exactly which product you wish to exchange in this email. If you wish to purchase a product that has greater value than the product in exchange, you may do so by paying the difference.
* Please send all returns (refunds/exchanges) to the following address: ask through (eCrater Convo)


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REFUNDS & EXCHANGES - 2TOPPRODUCTS mistake
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*We DO provide a refund or replacement/exchange for a 2TOPPRODUCTS mistake*

If you would like a refund/exchange, as a result of 2TOPPRODUCTS mistake, you MUST notify us via eCrater conversation (eCrater Convo) within TWO days from the date the package is delivered to you. We reserve the right to refuse any returns if we were not notified by eCrater conversation, within 2 days of reception of the product(s). After 2 days, you will not be eligible to return your product(s).

WAIT THE REQUEST RESULTS! Once we have approved the request, you will have to send the product(s) back to us, NOT BEFORE!. Tracking or proof of shipment for the return package is advised.


REFUNDS :
The refund will be processed as soon as the item(s) have been received by 2TOPPRODUCTS, please allow up to 5 days from the day we received item(s), for your account to be credited. Refund will be made through Paypal or your Credit Card.

EXCHANGES:
Once the return has been received, a replacement product will be located and shipped. All returns must be accompanied of its receipt. Without the receipt, we cannot guarantee an exchange or credit store for your order.


CLAUSE :
>Returning Shipping, will be paid by 2TOPPRODUCTS (elegible for reimbursed up to us$25).
>Customs Fees or Import Duties, will be paid by 2TOPPRODUCTS (elegible for reimbursed up to 10% total Price, copy of charges are needed).
>Because we charge US$0 for shipping, shipping & handling fees will not be refunded and there will NOT be a restocking fee for the return (refund/exchange).
>We must receive the item in the original packaging, carefully packed and the item must be in the same condition it was shipped in. If the item has been worn or used we will charge a restocking fee of us$25 for the return (refund/exchange).


NOTES :
* Our Goods may be repaired, replaced or refunded according to the statutory rights of the customer and in line with the warranty policy.
* 2TOPPRODUCTS FAULT: Mistake, Not Complete, Broken, Faulty ITEM(s)!
* Please state your complete name, product purchased (Code product & Order #) with the item/s pics w a description of THE FAULT and choice between, exchange or refund. Also you will have to notify us exactly which product you wish to exchange in this email. If you wish to purchase a product that has greater value than the product in exchange, you may do so by paying the difference.
* 2TOPPRODUCTS can't be responsable for goods that may be lost or damaged during returned shipping. Ensure all items being returned are carefully and securely packaged & clearly addressed to 2TOPPRODUCTS return address. TAKE CARE WHEN POSTING.
* Please send all returns to the following address: ask through (eCrater Convo)
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Additional Policies and FAQs

120 % GENUINE PRODUCTS


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CUSTOM ORDERS
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I love the collaborative nature of custom and commissioned work, so feel free to contact me to discuss any requests. This could be anything from modifying an existing design to bringing a new idea to reality. If you’re looking for something special, get in touch and we’ll walk you through the endless possibilities.


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WHOLESALE
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We accept wholesale orders of 100 units of the same design.


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WARRANTY
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2TOPPRODUCTS offers warranty for all our products, however we are not able to cover wear & tear over time and negligent damage.
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Seller Information

120% QUALITY PRODUCTS

* Handling / Processing Time: 1-2 business days (regular orders) / 10-15 bd (custom/pre-orders)
* Shipping Time: 1-5 business days (Courier service) / 15-30 bd (economic service)
* For Domestic & International Orders: Secure(selected Couriers/Posts), Registered(signature is needed) & Trackable Service(Track #).

Other marketplaces:
http://www.ebay.com/usr/hillariousgatubella
http://www.amazon.com/seller/2TOPPRODUCTS
https://www.etsy.com/your/shops/UNIVERSALVINTAGESHOP
http://2topproducts.ecrater.com/
http://www.bonanza.com/booths/uniquegatubella
http://www.addoway.com/2TOPPRODUCTS
https://www.artfire.com/ext/shop/home/2TOPPRODUCTS

Important Notes:
+What you see in picture is what you are purchasing.
+Shipping and handling all around the world.
+Free Shipping.
+Fill free to ask any question.
+Please ask questions prior purchase.
+Always contact us about any problems with any our product.
+I put only several picture. If you interesting more detail, I send more images.